Arca is workforce management for nursing homes. I led product and design end to end, from the MVP scope to every screen, and took it from first commit to a complete platform in 6 months, with an AI copilot at its core.
6 months
From first commit to a complete product
Team of 3
I led every product and design call
1 AI copilot
Catches call-offs and overtime before the shift starts
Nursing homes run on call-offs. A 6am call-off means an hour of phone calls, overtime nobody sees until payroll, and a federal staffing report rebuilt by hand every quarter. Most tools record the schedule. None of them work it.
One platform for the whole shift: plan it, staff it, clock it, report it. And an AI that watches the schedule and brings the fix before anyone has to ask.
Arca is built and ready, but not launched yet. There are no customer numbers here: this is how it was built, and why each call was made.
An AI that works the schedule, not one that answers questions about it.
Schedulers own the schedule and answer for it. An AI that rewrites a published schedule loses their trust the first time it’s wrong. SmartOps prepares every fix; one click from the scheduler applies it.
Real floors move people in chains: A covers B, B covers C. I designed for it, then capped moves at 3 and blocked any that leave another unit short. A plan a scheduler can read in five seconds beats a clever one they won’t trust.
A rotation that silently overwrites a hand-edited shift breaks trust in the whole grid. Every projected shift waits for review, and edited ones are never touched.
A default that cuts someone's pay by mistake is a wage problem, not a UX problem. The facility turns it on knowingly.
Chat is where call-offs actually arrive. Keeping it inside Arca is what lets SmartOps hear them.
Compliance is decided by the government, not by software. Arca says what's ready and what blocks the submission, and stops there.
Arca covers the whole shift, from the schedule to the federal report, and it was built in 6 months because every call was made once and early.
A product built for the scheduler at 6am, and for the worker who never chose it.
