Maple’s app for healthcare workers had been left behind: workers couldn’t find their own shifts and stopped using it. I redesigned it end to end and added what workers and customers asked for most.
3 new features
Chat, earnings and shift details, none existed before
Calendar
The schedule view workers asked for most
Full redesign
Every screen, from schedule to time cards
While Maple’s scheduling platform grew, the app for its workers was ignored. Workers didn’t understand it, couldn’t see their own shifts, and stopped opening it. Customers kept asking for chat.
I redesigned the whole app and built what it never had: a calendar schedule, shift details with time card history, chat and earnings. I left Maple before it launched, so this case shows the before and after, not the numbers.
The feedback on the redesign kept coming back to the same two things: clarity and visuals.
It was what workers asked for most. A calendar is easier to read than a list, and easy to share with the family planning around their shifts.
When a time card changed, workers didn’t know why, and it was their pay. Showing each edit makes the numbers easy to trust.
Workers wanted one answer to “how much did I work?”. Putting hours and time cards together gives them that answer without asking anyone.
It was the request we heard most from customers. Keeping the conversation next to the shifts it’s about saves everyone a phone call.
The Employee App went from the screen workers avoided to one that answers their questions on its own: when do I work, what changed, and how much did I work. Clarity was the feature.
